Small Town Records

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FAQ

Who the hell are Small Town Records?

We are an independent record label, based in the UK. We've been on the go since 2004. We have released around 60 records and sold thousands of t-shirts and hoodies over the years. Check out our website http://smalltownrecords.co.uk if you want to read/hear more about us.

Can I trust you with my hard earned money?

Of course! You don't stick around in the music business as long as we have if you rip-off bands and fans. All our CDs and merchandise are brand new and 100% official.

I live in *insert country far away from the UK here* - Do you ship that far away?

We ship worldwide and send out lots of freebies for orders outside the UK so the further away the better!

What Are Your Clothing Sizes?

As a rough guide, you can look at the following:

Small Chest: 34-36" Length: 45"
Medium Chest: 38-40" Length: 50"
Large Chest: 42-44" Length: 55"
X-Large Chest: 46-48" Length: 60"
XX-Large Chest: 50-52" Length: 65"

Right, I've ordered… when will my items arrive?

After your order is placed, you should receive a confirmation email within 24hrs. We aim to process all items within 7 working days of your payment clearing. Unfortunately delivery times cannot be guaranteed – we don't work for the Post Office! – Please allow up to 28 days for delivery. If your items have not arrived in this time then please contact us. For obvious reasons; International orders may take slightly longer. If there is to be a delay with your order that we are aware of (occasionally items do go out of stock) we shall endevour to contact you as soon as possible.

What method of postage do you use?

We use the Post Office / Royal Mail standard posting to ship items. We do not send items recorded or special delivery and are therefore unable to supply individual tracking. If you would like us to send them out with any special priority please contact us prior to ordering so it can be arranged.

My order arrived, and there is a problem….What do I do?

If we've sent you the wrong item or items are faulty we will of course exchange your item providing item(s) are returned to us in an unused/unworn condition. If you have ordered the wrong size or there is another problem with what you have ordered please email smalltownrecords@hotmail.co.uk. We are happy to exchange clothing that does not fit -though please refer to the size guide prior to ordering. Unfortunately we do NOT refund CD orders. Sorry.

I may have done something wrong, can someone help?

If you are worried that your item has not arrived or that there was a problem with the payment please contact smalltownrecords@hotmail.co.uk before seeking advice from paypal or your bank. We will do our best to sort it out. All items are shipped from Small Town Records HQ so please do not hassle the bands!

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. We can accept payment in £GBP, Euros, $USD and many more currencies. We can also accept cheques or concealed cash – please email us prior to ordering if you have a specific requirement!

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

My order arrived and I love Small Town… can we be friends?

If you like the music you hear and the bands we work with – fantastic! We appreciate your support so much. Check us out on FACEBOOK: http://facebook.com/smalltownuk and on TWITTER: http://twitter.com/smalltownuk for more updates, more music and more good times!